Refund and cancellation policyOur focus is on complete customer satisfaction. In the event, if you are displeased with the services provided or we are unable to provide the service, we will refund back the money, provided the reasons are genuine and proved after the investigation.
In case of dissatisfaction from services provided by our lab partners, customers have the liberty to cancel the booking before the test or start of the home visit for sample collection. However, no refund shall be admissible after the test has been completed. In case of any grievances with regards to the service provided by lab partners, customers are encouraged to speak to the concerned person at the lab. Though, Doctor360 shall provide full assistance for coordination with the labs.
Though we take all the care to display MRP, Discount & lab information correctly on our website, sometimes, an inadvertent error may found/ occur. In all such case, the customer is free to cancel the booking & full refund (in cases where payment has been made to Doctor360 directly) shall be admissible.
However, if the customer chooses to proceed with the booking, Doctor360 shall provide compensation of 10% of the payable amount subject to the ceiling of Rs 200. All such claims shall be processed once the customer submits the lab payment receipt.
Contact Details:Contact Email: [email protected]
Our Policy for the cancellation and refund will be as follows:
- Lab tests where lab visit has been opted by the customers, Customers are free to cancel the booking before the start/preparation of lab tests. A full refund shall be admissible in cases where payment has been made to Doctor360 directly.
- In cases where only partial tests from the booking have been done, a refund shall be admissible to such an extent.
- Lab tests / health packages / offers where home visit has been opted by the customers, Customers are free to cancel the tests prior to the start of the visit, a full refund shall be provided. However, in case of customer choose to cancel the test after the arrival of a technician at the site, then Rs 200/- shall be deducted as visit charges.
- In all other cases, refund policies of our lab partner shall be applicable.